Shipping policy
Return Policy: We offer a 30-day return policy. To initiate a return, your item must be in its original condition, unworn or unused, with tags and in the original packaging. Please contact us at th.ecommercellc@gmail.com to request a return. Returns should be sent to [INSERT RETURN ADDRESS]. Ensure you include the receipt or proof of purchase. Items sent without prior approval will not be accepted.
Damages and Issues: Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect, so we can address the issue promptly.
Exceptions/Non-Returnable Items: Certain items like perishable goods, custom or personalized items, hazardous materials, flammable liquids, and gift cards cannot be returned. Contact us with any concerns about specific items.
Sale Items and Gift Cards: We do not accept returns for sale items or gift cards.
Exchanges: For a different item, return the original purchase and make a new one once the return is accepted.
European Union 14-Day Cooling Off Period: If shipping to the European Union, you have a 14-day right to cancel or return your order without justification. The item must be unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.
Refunds: We'll notify you upon receiving and inspecting your return. If approved, you'll be refunded within 10 business days via the original payment method. Contact us at th.ecommercellc@gmail.com if more than 15 business days have passed since approval.
Contact Information:
- Trade Name: Pet City
- Phone Number: 4793609324
- Email: th.ecommercellc@gmail.com
- Physical Address: 1741 Cherrie Street, Bentonville AR 72713, United States